Ch. 13 & 14 vocabulary

1.Tact: A good way to say things
2.Empathize: To see some one else's point of view.
3.Etiquette: Good manners.
4.Conflict Resolution: A problem-solving strategy for settling disputes.
5.Diversity: Variaty.
6.Stereotype: A wrong belife about a group of people.
7.Self-directed: Responsible for choosing one's own method for reaching a goal.
8.Cross-functional Team: A group of two or more deparments/area who work toward a common goal.
9.Functional Team: A group of people from one company department or area who work toword a common goal.
10.Team Planning: A process that involves setting goals.
11.Facilitator: A leader who helps a team work more smoothly by cordinating tasks.
12.Total Quality Management: A theory of managment.
13.Leadership Style: How a person behaves when he or she is in charge of other people.
14.Parliamentary Procedure: Strict ruels of order for conducting a meeting.